There could be several reasons why your credit card is not being accepted:

• Incorrect card information. Double-check your card number, expiration date, billing address, and security code to ensure accuracy for the transaction.
• Your bank may have declined the payment. Contact your bank for further information.
  If your financial details are correct and you suspect a technical error might be causing the decline, consider using a different browser or an alternative payment method to complete your purchase. We support a variety of payment options, including:

• Major credit/debit cards such as Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro, and Cartes Bancaires
• PayPal
• Apple Pay
• Google Pay

We're sorry to hear that you can't find your order. It may take some time after you've placed your order for it to show up in your account. You might want to wait for 1-2 hours before checking again. If you are still unable to find it, please ensure that you checked out with your account and not as a guest.

For guest checkout, you can see your order details in the order confirmation email that you received after your purchase.

To cancel your order, please send us an email at info@klicktail.com as quickly as possible. If more than 12 hours pass, it may not be possible to cancel the order at that time, as we aim to dispatch orders promptly.

Don't worry, we are always here to assist you with any kind of issue. If you can't find your question in the Support Center, feel free to give us a call or write us an email using the contact options provided below.

Don't worry, we are always here to assist you with any kind of issue. If you can't find your question in the Support Center, feel free to give us a call or write us an email using the contact options provided below.

It depends on where you are. Orders processed here will take 4-8 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

For most of our products shipping is and will stay free!

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We currently offer free standard shipping for nearly all orders. If there are any shipping fees, they will be displayed during the checkout process.

Our warehouse typically processes all orders within 1-3 days. However, if your order is experiencing longer processing times, it may be due to specific items that require additional time, particularly when certain products are in high demand. You can find the delivery times for products on their respective product pages.

We understand your excitement to receive your order, and we share it! If your order arrives later than expected, we apologize, and as a token of our appreciation, we will issue a CHF 5 credit (equivalent to the standard shipping fee) to your account.

If your order is not delivered on or before the latest estimated delivery date provided by Klicktail, we will issue a credit to your account within 48 hours of that date. This credit will be added to your Klicktail credit balance in the currency used for the order, using the exchange rate from when your order was placed. You can find the amount of compensation for late delivery in your order details.

We occasionally perform partial shipping to expedite the delivery of certain items in your order. While most items are processed within 1-3 days, some may take longer due to various factors, such as being located in different warehouses.

Your order might also be split into two or more packages if the total combined weight surpasses the weight limits of couriers.

If your order is divided into multiple packages, you will find the estimated delivery times and individual tracking numbers for each package under separate tabs on your order's tracking page. Simply go to "Your Orders" on Klicktail.com or the Klicktail app and click the "Track" button next to the order you wish to check.

If your order has already been dispatched, you will need to contact the postal office responsible for the delivery. The carrier may vary depending on your location. You will receive detailed information about the carrier once your order is placed.

We're sorry to hear about your situation! We understand how frustrating this can be and your satisfaction is our highest priority. Please check the tracking status of your parcel. If there has been no change for more than 48 hours, we advise you to get in touch with the postal service handling the delivery, or you can contact us directly using one of the options provided below.

We always aim for make sure our customers love our products. If you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We're sorry to hear about your experience! If you're facing any issues, such as damaged products or other concerns, please reach out to us using one of the contact methods below. We're here to assist you directly with your specific situation!

Don't worry, we are here for you. If you have received the wrong product, simply contact us using the options below and we will get back to you as soon as possible.

Almost all items are eligible for returns and refunds within 30 days from the purchase date. The few exceptions are for:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
- Items specifically labeled as non-returnable.
- Customized items.
- Some free gifts.

After you submit your return request, you will need to return your package within 14 days. You may not return any items after the 90-day window expires.

For more information about our return and refund policy, please refer to the link below:

Absolutely! We offer free returns for your order. Simply get in touch with us through one of the contact options below to receive detailed instructions on how to proceed with your return.

Once you reach out to us regarding your return, we will provide you with a return label. From the moment you receive this label, you have 14 days to return your product using the label we sent.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We're sorry to hear about your issue! Please contact us using one of the options below so we can assist you with the return process and ensure you receive a size that fits you perfectly.

As a Klicktail member you benefit from special discounts that only members receive! In addition, you will receive points for purchases and interactions with our website and brand. You can redeem these points directly on your next purchase, isn't that great?

You can earn Klickpoints in a variety of ways, including:

• Purchases on Klicktail.com
• Mentioning on social media
• Sharing products
• Liking products
• Commenting on products and social media
• And much more!

Create an account now and receive Klickpoints directly as a reward!

With Klickpoints you get price reductions on certain products and additional benefits such as free express shipping.

To use your Klickpoints, make sure you are logged in when you make a purchase. This will show you your Klickpoints balance at checkout, where you can redeem them straight away. Product pages will also show you how many Klickpoints you will receive.

We work with most major payment providers to keep your payment information secure and safe.

Here are a few of the payment methods we accept:

- Major credit/debit cards, including Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro, Cartes Bancaires

- Klickpoints

- PayPal

- Apple Pay

- Google Pay

Certainly! We provide frequent discounts and special offers on most of our products. Be sure to subscribe to our newsletter to stay informed about new products and exclusive discount opportunities.

Depending on the payment method, it can take up to 48 hours for the amount to be credited to your original payment method. If you have any problems, please do not hesitate to contact us using the contact options below. Purchases made with Klickpoints will be credited back to your account.

There are several reasons why your credit card might not be accepted:

• Incorrect card details. Ensure that your card number, expiration date, billing address, and security code are entered correctly to process the transaction.
• Your bank may have declined the payment. Contact your bank for more information.

If you've verified your financial information and suspect a technical error might be causing the decline, consider using a different browser or an alternative payment method to complete your purchase. We accept:

• Various major credit/debit cards, including Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro, and Cartes Bancaires.
• Klickpoints
• PayPal.
• Apple Pay.
• Google Pay.